Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • The Help section included in your Web Control Panel offers a collection of help articles and frequently asked questions. Aimed at fixing any common issue that you might chance upon, they are contributed by our support team of expert techs.

  • Top quality support service

  • How–To Video Clips

  • We have compiled a selection of educational video tutorials that detailedly display how you can resolve a typical issue related to your website hosting account. You’ll find the educational videos in the Help Center.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • We back up our semi–dedicated servers with a 24/7 technical support service and a one–hour response guarantee. Our knowledgeable tech support engineers will be available to you day and night to respond to your enquiries and to solve any issue that you may possibly chance upon. Simply open a helpdesk ticket from the Help Center section and we’ll get back to you straight away.