Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Time Guarantee

  • All your assistance requests will be dealt with within maximum 60 minutes after the support ticket or e–mail has been received. If your case needs further assistance from a server administrator, we’ll direct the trouble ticket or the e–mail to the person in charge and will leave a note to let you know that more time will be needed for arriving at the optimal solution. Furthermore if you make use of our Admin Services package, all of the server management tasks included there will be performed whenever you like.

  • Top quality support service

  • A Premium–Quality Tech Support Service

  • Our customer support staff will be at your disposal 24/7 should you require help with our Web Control Panel or with any of the apps that we install for your convenience on the server. What is more if you need help handling the everyday administration tasks on your dedicated server, you can examine our Admin Services package, which includes data backup storage space, Operating System updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and restarting services, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • We have provided our Web Control Panel with an in–depth knowledgebase, which includes in–depth explanations of its features and functions. Moreover, we have created detailed video tutorials that will further reveal to you how to perform a particular action or solve a frequently encountered issue. All the how–to articles and the video tutorials are easily accessible from each Web Control Panel section via the Videos and Help buttons located in the top right corner.