Despite the fact that this is not the mainaspect in order to recognize a trustworthy website hosting supplier from a bad one or a reseller from a real provider, having the option to call and talk to a live person is a sign that you aren't using the services of a one-person company and that you'll be able to get in touch with somebody every time you're in need of assistance. The phone support for hosting services may range from standard to dedicated, therefore the issues that can be resolved with a call differ based on the specific supplier. In the general case, these issues are more basic and feature billing or first level technical issues since more complex matters generally need a support ticket where both you and the sysadmins can track what is going on with a particular issue. Nonetheless, being able to phone call your provider will save you a lot of time and efforts for the numerous small issues that will eventually show up at the time you manage your web hosting account.

Phone Support in Website Hosting

As we have live telephone support 14 hrs every day, you can call us and consult with our customer support representatives to get more info about all website hosting that we offer and make sure that our servers meet the system requirements for your websites prior to you buying anything. For your benefit, we have phone numbers on three different continents so you can call the one closer to you - in the U.S.A., the United Kingdom or Australia. If you're already a customer, you'll be able to phone us about general and billing issues, and about some technical matters. If the problem is strictly technical or it requires more time to handle, you will have to go through our ticketing system, which will allow both you and our tech support team to monitor the information provided by either side.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we provide feature live phone support for fourteen hours a day. In case you're not sure which package will be appropriate for your sites, you would like to learn more about a package's specifications or you're looking for any other type of information about our services, you have the option to call any of the local telephone numbers that we have in the U.S.A., the UK and Australia and our customer support representatives will assist you. In case you already have an account, you will be able to get in touch with us about general and sales matters, although we are usually able to assist with a variety of technical issues as well. For strictly tech difficulties you will need to take advantage of our built-in ticketing system where the conversation between you and our technical support team will be in one place, which is the better option if the problem requires longer time to be solved or it needs to be escalated to our system administrators.