If you ever face a problem with your site and are incapable of resolving it, ask the respective hosting company’s client service staff to assist you to get the website back online. A swift resolution would be best, but lots of companies answer within twenty four hours or even more, especially if you’re working with a hosting reseller. Even if the problem can be fixed without much difficulty, your site may not function satisfactorily or may not be reachable at all for an extended period, so you may lose potential customers as it is extremely unlikely that anyone will be enthusiastic to return to a website that is broken. Having said that, you should make certain not only that you can reach your hosting provider, but also that they can answer and help you in a well-timed fashion. If a software app update does not go smoothly or you erase something incidentally, for example, the website should be restored promptly in order to avoid protracted downtime.

One-Hour Response Guarantee in Website Hosting

Our website hosting come bundled with a one-hour reply time guarantee, which implies that irrespective of what enquiry or difficulty you might have, we will always be there to help you. As a matter of fact, it rarely takes more than 30 minutes to get a problem sorted out or an enquiry answered, and this is valid for both technical and pre-sales matters. Our help desk team reps are available 24/7, even on weekends and official holidays, which implies that you will always receive immediate help. We know exactly how expensive time can be, so by the time we answer your e-mail or support ticket, we’ll have probed into the matter and, in case we haven’t sorted it out, we will provide you with more information on what you have to do on your end, if the circumstances demand it. With our support services, you can be sure that there will be someone to lend you a hand momentarily, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from us, you can take full advantage of our extremely fast support services. You’ll obtain a reply to any ticket opened from the web hosting Control Panel or email sent to our technical and client support staff in no more than one hour. The response time is guaranteed and it is valid regardless of the matter – billing or technical. It often takes far less time to investigate and resolve a problem. We will provide you with more info if the solution involves something that needs to be done on your end. If you get in touch with us during weekends or national holidays, the response time will be exactly the same and because of the fact that our support team is on duty 24-7, you will receive immediate help for practically any billing, general or technical issue regardless of the hour.