A live chat is among the channels of communication provided by some hosting companies as a part of their support services. Depending on the service provider, the chat is used for pre-sales, billing and/or technical assistance. This way of contact is quicker in comparison to a support ticket and it makes it much less likely to misunderstand or misspell anything in comparison to a telephone call with an agent. Furthermore, if the problem that you have needs some time to be examined and taken care of, you'll be able to do something different meanwhile instead of just waiting, like you'd have to do if you call. You can also take advantage of a live chat assistance service totally free as long as you have world wide web accessibility even when your website hosting supplier is located in another country and they don't have a local phone number you can call.

Live Chat Support in Website Hosting

Along with the phone and ticket support, we offer live chat support too. You are able to contact us every day, which includes weekends and holidays, and we can give you more details about the website hosting that we provide if you are not among our customers yet, or about basic and billing questions in case you already have an account. Though for strictly tech issues you need to open a ticket to the technical assistance team, since such matters need more time to be taken care of, you can still contact us on the live chat for some technical details. For instance, we will help you set up an e-mail address in your e-mail client or troubleshoot a number of problems, saving you considerable amount of time. Even if our telephone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as standard with our services, which means that when you have any questions for our Linux semi-dedicated hosting, you are able to speak with our customer care team anytime regardless if you have already obtained your account or not. In general, the chat service is intended for billing, pre-sales and common questions and issues, still we will help you with quite a few technical questions as well. We can help you choose the optimal plan for your web sites in case you don't have an account yet, we can reply any billing questions or concerns you have or we can help you with setting up your new e-mail address on your PC or smartphone - all of this will be done in a timely manner as our live chat service is available all the time, each and every day. Whenever you want assistance, you are able to talk to an agent and save a long time.