A ticketing system is the most popular communication medium that hosting providers offer to their customers. It’s most often part of the billing account and is the very best way to fix a problem that requires a certain period of time to investigate or that needs to be forwarded to a server administrator. In this way, all replies provided by either party will be stored in the same place in case someone else wants to work on the problem at hand and the information in the ticket will be available to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, so you will have to log in and out of at least two accounts in order to accomplish a given task or to reach the hosting company’s customer care team. If you’d like to manage a handful of domains and each one is hosted in its own account, you will have to use even more accounts at the same time. Moreover, it may take a considerable period of time for the provider to reply to your tickets.

Integrated Ticketing System in Website Hosting

The ticketing system that we are using for our website hosting isn’t separate from the web hosting account. It’s an essential part of our fully featured Hepsia hosting Control Panel and you will be able to access it at any specific moment with just several mouse clicks, without having to sign out of your hosting account. The ticketing system includes a quick-search field, so you can track down the status of any support ticket that you have sent in the past, in case you need it. You can also read knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to tackle a specific problem even before you send a ticket. The response time is no more than 60 minutes, so you can get timely assistance at any time and in case our help desk support team recommends that you do something within your hosting account, you can do it instantly without signing out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we are using is built into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting, which means that you won’t require a different support platform to contact our help desk support staff – you can do that on the spot the moment you experience a problem. Opening a new ticket requires a few clicks and tracking down an older one is equally easy. With our smart search option, you can quickly track down any ticket that you’ve already submitted. You can send a ticket at any particular moment in time as our customer service team representatives are available to you 365 days a year and reply in less than 60 minutes, although it rarely takes that much to obtain a response. With the Hepsia Control Panel, you’ll have everything in one place and you can just forget about needing to go through two or more platforms to fix a simple problem.