Being able to get in touch with your website hosting company when you have any sort of questions or encounter any problems is important and how fast they'll answer and take action is often crucial, especially if your web site is business-oriented, as longer downtime could mean losing prospective customers. The support options are, in addition a quick way to distinguish genuine suppliers from resellers. The latter generally answer only to e-mail messages or support tickets and you'll have to wait for a day or longer to receive a response. In case your issue involves several responses, you may end up losing days to have a problem fixed. With a genuine and trustworthy web hosting supplier, you'll be able to contact the support at any time and get a prompt reply no matter what the issue or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Website Hosting

We acknowledge the significance of getting assistance in a timely manner, that's why our website hosting services include 24/7 tech support plus several options for contact. If you don't have an account yet, you can easily phone us or take advantage of our live chat and consult with a live agent, so that you can inquire about our services or check if our servers meet the system requirements for your sites. Thus, you'll never end up purchasing a service which you can't use. In case you already have an account with us, you can open a support ticket in your Hepsia hosting Control Panel in case the issue is entirely technical or it needs additional analysis. Unlike the vast majority of suppliers on the market, we answer to all of the tickets within one hour, so you won't need to wait for an entire day. Our support services can be used day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how important it is to get timely support, especially if your site is not functioning as it should be for whatever reason. Our Linux semi-dedicated hosting include 24/7 customer and technical support, so in case anything happens, you are able to use several methods to get in touch with us - telephone line with a few local numbers worldwide, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and basic matters, which means that if you don't have an account yet, for instance, you are able to get more details regarding our services, or we will help you with less complex technical issues. The other two methods are for solely technical problems or everything that's more time-consuming considering that it's much easier track the conversation between you and our support team. The guaranteed max response time for them is just 1 hour, the actual one - 15-20 minutes, therefore you will not need to wait for a whole day to receive assistance like you may need to do when using the services of other service providers.

24/7 Customer Support in VPS Hosting

Each virtual private server plan that we offer features 24/7 customer and tech support, which means that in case you experience any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you will be able to contact us at any moment, even holidays and weekends. For your convenience, we provide different ways of communication - phone support with several local numbers internationally, live chat, e-mail messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech matters because it will be easier to keep track of what's going on. The maximum guaranteed reply time for all e-mail messages and tickets is one hour, however it hardly ever takes that long to receive assistance. In case you acquire the Managed Services upgrade that we supply, our admins will also support you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Web Hosting

All the dedicated server plans that we supply include 24/7 support via different methods of communication and with a 1-hour maximum answer time warranty. When you want to learn more about the plans or you have various billing or general questions, you will be able to call one of the local numbers that we have around the world or you could use our live chat service and talk to a live representative. For entirely tech issues which require the help of a tech support person or an administrator, you can open a ticket from your billing Control Panel or you could send an e-mail message, as all of these channels are more appropriate to keep track of a specific matter. The reply time for them rarely exceeds 30 minutes, so that you can forget all about having to wait for a whole day so as to receive support. The support service is available for any server-related issues, and the pre-installed software. When you want assistance for third-party apps, you may consider ordering the Managed Services upgrade that we provide with all of the packages.