Even though the web hosting service supplied by the different companies is roughly identical, every provider has got a customized platform with its own modifications and ways to complete certain things. Because of this, an extensive knowledge base would be rather helpful both for people with no experience and for technically capable users who will eventually discover how given operations are performed, but will waste valuable time in the meantime. The objective of such a knowledge base is to help make the service quick and easy to use, saving users plenty of time and effort. The end result is more contented clients, since they can quickly find the information they are seeking, and substantially less work for the customer support team, because typically the majority of the questions and problems that customers have are already listed in the knowledge base. In case the articles themselves are well-written and cover more topics, you’ll be able to find out more not only about your account, but also about the hosting service as a whole.

Extensive Online Documentation in Website Hosting

If you have bought your very first website hosting package from our company or have moved your site over to us, you will grow used to our services and our in-house developed Hepsia hosting Control Panel very quickly thanks to the fact that we have prepared a detailed web-based knowledge base where you can find all the info that you could ever need – both general info regarding the hosting service as a whole and more specific info about the different features that you can use and the issues that you can stumble upon. The articles are available in 2 places. The entire article list is accessible via the Control Panel’s Help section. You can access relevant articles about the different functions in each and every Control Panel section as well. You can acquaint yourself with how to accomplish basically everything, from creating an .htaccess configuration file to managing an electronic mailing list, and all the articles offer thorough guidelines, so you will never become baffled because of an ambiguous text. Of course, if you confront a more specific obstacle and you are unable to find a solution in our knowledge base, you can contact our help desk support team 24-7.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers come bundled with an elaborate article archive where you can find any information that you might require about our web hosting services or about the Hepsia Control Panel that we are using. We’ve created it on the basis of the feedback that we have gathered from our clients throughout the years and, hence, our articles address particular problems that you might bump into and propose the quickest way to resolve them, for instance receiving a 500 Internal Server Error message or being unable to send e-mails from your desktop PC although you have the correct settings. The articles are available in each and every section of the Control Panel and you can access them at any given time. They can help you expand your knowledge not only about our services, but also about the web hosting service in general, as they feature in-depth guidelines and general information such as what cron jobs or file permissions are.